Welcome to Trinity Concierge LLC, your premier transportation service provider. These Terms of Service outline the rules and regulations for using our transportation services. By using our services, you agree to comply with these terms. Please read them carefully.
Trinity Concierge LLC provides personal transportation services using licensed and insured professional drivers and vehicles.
Our services include multi-point transportation, airport transfers, hourly charters, and/or special event transportation.
Bookings can be made through our website. Trinity Concierge LLC provides a driver who accepts your network request, receives your itinerary, and follows it on the specified date(s) of your reservation.
Reservation fee is required at the time of booking. We accept major credit and debit cards.
Full payment will be processed at the beginning of your reservation.
Cancellations made less than twenty-four (24) hours before scheduled reservation time will incur a non-refundable 25% cancellation fee.
You are responsible for providing accurate booking information, including pick-up location, drop-off location, and special requests.
Any additional service requests outside of the initial itinerary will require additional payment. Requests outside of the initial scheduled hours will incur additional charges.
You must adhere to all Federal, State, and/or Local laws and regulations during the ride. Consumption of alcohol by passengers under the legal drinking age is strictly prohibited, as is consumption of any illicit drugs or substances by anyone, at any time.
Trinity Concierge LLC reserves the right to refuse service to any passenger who poses a threat to the safety of the driver or other passengers.
The parties understand that this is not an exclusive arrangement, and they are free to enter into other agreements with other parties. However, Trinity Concierge LLC agrees not to enter into any agreement that conflicts with its obligations under this agreement. Furthermore, Trinity Concierge LLC acknowledges that it will not enter into any other agreement that overlaps with the reservation times stated in your itinerary.
In the event customer reservation time has ended and the driver is unable to get in contact with rider(s), the customer will be granted a 20min grace period. If the rider(s) cannot be reached during this time, the driver reserves the right to end the reservation and proceed with their schedule.
Customers are not permitted to leave any personal belongings in the vehicle at any time. Should any items be left behind, it is the sole responsibility of the customer to track and retrieve their belongings. Neither the driver nor Trinity Concierge shall be held liable for any lost, misplaced, or damaged items left in the vehicle during or after the reservation.
Trinity Concierge LLC drivers are trained and licensed. They are expected to adhere to all traffic laws and regulations. Drivers are required to maintain a clean and presentable vehicle at all times.
Any complaints regarding driver conduct should be reported to our customer service immediately.
Trinity Concierge LLC is not liable for any personal belongings left in the vehicle, although we will make all reasonable efforts to contact you, as well as secure any such items, left in the vehicle.
We are not liable for delays or cancellations due to unforeseen circumstances such as traffic, weather conditions, or road closures.
Protecting your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. See our attached Privacy Policy for full details.
Trinity Concierge LLC reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will become effective immediately upon posting on our website or mobile app.
This agreement shall be governed by the laws of the State of Texas. In the event of a dispute, the parties agree to work towards a resolution through good faith negotiation and/or mediation. If the dispute cannot be resolved through negotiation, the parties agree to submit to binding arbitration. Each party will be responsible for its own attorney fees incurred during mediation or arbitration, regardless of the outcome.
The parties may not assign their rights or obligations under this agreement. This document constitutes the entire understanding of the rights and obligations between the parties and supersedes any prior written or verbal communications. Any changes to this agreement must be made in writing and signed by both parties. If any section of this agreement is found to be invalid, illegal, or unenforceable, the remainder of the agreement shall remain in force. No waiver of any provision of this agreement or any rights or obligations under this agreement shall be effective unless agreed to in writing. If any provision, right, or obligation is waived, it is only waived to the extent agreed to in writing.
If you have any questions or concerns about these Terms of Service or our Privacy Policy, please contact us at contact@trinityconcierge.net.
By booking with Trinity Concierge LLC, you acknowledge that you have read, understood, and agree to abide by these Terms of Service and our Privacy Policy. We are committed to providing you with a safe and luxurious transportation experience.
Last updated: 11/01/2024
Trinity Concierge LLC
