Booking & Price
Are alcoholic drinks included anywhere, or all à la carte at venues?
Alcoholic beverages are typically included at the destinations we visit; however, Trinity Concierge does not provide or sell alcohol while guests are on the bus.
Are taxes/fees included in the listed price, or added at checkout?
Listed prices are inclusive of all taxes and fees.
What’s the booking window (how far in advance do dates drop), and is there a waitlist/notify option?
The booking window typically opens five weeks before the scheduled experience date and closes three days prior, to allow us to finalize headcount. However, if we reach our guest capacity of 54 participants earlier, booking will close once the tour is full.
What’s the refund/reschedule policy (guest-initiated, company-initiated, weather)?
In the event a tour is canceled, each guest will receive a refund within 5 to 7 business days.
Itinerary & Timing
How long is the full experience door-to-door, and how many stops?
The number of stops varies for each tour. Tour durations range between 4–8 hours.
Are itineraries fixed or do they vary by date/theme? Can guests see the exact stops before booking?
Tours vary by date/theme. We highly recommend joining our newsletter to stay up to date on all tours we have coming up.
Are there any seasonal or festival-week versions (ACL/SXSW) with special timing or partners?
Yes, we have many different seasonal/festival-week tour experiences, so we highly recommend joining our newsletter to stay up to date on all tour offerings.
Food & Dietary
What types of meals are included and at what caliber?
We only go to 4+ star restaurants that all have different meal style offerings that include chef-driven and prix fixe.
How do you handle allergies and kosher/halal/gluten-free/vegan options?
Once tickets are booked, we collect dietary restrictions that we communicate to our food and beverage partners.
Are kids’ menus available, or is this an adults-only experience?
We do offer experiences and menus for families with kids.
Pick-Up, Transit & Accessibility
Where is the pickup/drop-off point, and is parking provided or recommended elsewhere with rideshare?
All of our pickup locations offer parking for personal vehicles without concern for towing or tickets. However, if you plan on drinking heavily, we strongly recommend using a rideshare service to and from the pickup point for your safety and convenience.
Is the coach ADA-accessible (lift, priority seating)?
Yes, our buses are ADA compliant with bus drivers trained to handle guests with disabilities.
Are there restrooms on the bus and at each stop?
Yes, restrooms are included on the bus.
Is there onboard Wi-Fi, power/USB charging, climate control details?
Due to shorter time spans that guests are on the bus in transit, we do not offer Wi-Fi on the bus currently.
Motion-sickness help (seating tips, dramatic hills)?
We recommend anyone with motion sickness sit closer to the front of the bus.
Seating, Vibe & Conduct
What’s the seating layout (pairs, group pods, aisle space), and can groups sit together?
Guests are able to sit anywhere on the bus. We allow everyone to board at the same time.
Can guests bring alcohol onto the bus, or only consume at venues?
Guests are able to bring alcohol onto the bus only if received from a venue.
Smoking/vaping policy?
No smoking or vaping at any point is allowed on the bus.
Photo/video etiquette—OK to film the experience?
Photos and videos are allowed to be taken at any time during the experience. Tag us in your photos and videos on Instagram!
Age, ID & Safety
Age minimums and ID checks (especially if alcohol is served at stops)?
Age restrictions depend on the itinerary offered. Our Guest Experience Specialist reserves the right to refuse any guests who are underage if the itinerary requires guests to be 21 years or older. They also reserve the right to check IDs at any time if there is concern.
What safety/host protocols are in place (guest headcount at each stop, emergency plan)?
Our Guest Experience Specialist takes headcount before departure from each location but will not be responsible if any guests are left behind to ensure we keep the set itinerary timeline.
Weather & “What If”
Rain/heat plan: covered boarding, umbrellas, venue swaps if outdoor stop gets rained out.
In the event of rain or abnormal heat, our Guest Experience Specialist will coordinate with vendors to make proper adjustments and communicate updates to everyone on the experience.
What happens if a guest is late back to the bus—do you wait, and how long?
Our Guest Experience Specialist provides adequate time for guests to return before departure. If time is exceeded, the bus will not wait.
Payments, Groups & Corporate
Do you offer private buyouts, corporate invoices, or custom routes for teams/weddings?
Yes! Feel free to contact us at contact@trinityconcierge.net with details and our team will be in touch.
Any concierge partnerships or hotel add-ons (room bundles, VIP seating at partner venues)?
Yes! We partner with The Westin at Domain, which offers discounts to those who book an experience with us.
Do you sell gift cards?
Yes! Contact us at contact@trinityconcierge.net with your request and our team will be in touch.
Tipping: are gratuities for hosts included or optional?
Gratuities are completely optional; we’re confident you’ll love your experience with us.
General Trip Planning
How are partners vetted?
Trinity Concierge has an internal vetting team that ensures each partner upholds the standards required to give our guests a great experience.
Where can I see photos from a past tour (Gallery/IG Highlights)?
Feel free to check out our Instagram @trinityconciergeatx and Facebook @TrinityConcierge.
Communications
When do guests receive their final itinerary and day-of instructions (email/SMS)?
Final itinerary is received upon purchase of tickets. Day of instructions are received one day before the experience.
If a date is sold out, how do I get first dibs on the next trip?
By signing up to our newsletter.
Sustainability & Values
Do you do anything around carbon offsetting, reusable serviceware, or local sourcing?
Yes! For carbon offsetting instead of having everyone travel with us via there personal vehicles we all join together on a charter bus to cut down on overall carbon emissions.
Any community partnerships or charity tie-ins?
Yes! Every experience includes a Trinity Concierge partner that we trust and has a Trinity Concierge stamp of approval.